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Tag: tech support

  • Internet Safety Talking Point 2

    This is my latest blog post based on Scott McLeod’s 26 Internet Safety Talking Points. Over the next few weeks I am looking at each point to tease apart the ideals behind them, to try to see both sides of the discussion and to share examples about who others have work on the issues. A lot…

  • Internet Safety Talking Point 1

    In my last blog post I republished Scott McLeod’s 26 Internet Safety Talking Points. Over the next few weeks I am looking at each point to tease apart the ideals behind them, to try to see both sides of the discussion and to share examples about who others have work on the issues. A lot…

  • To Block or Not to Block, that isn’t the question!

    With kind permission I am reposting Scott McLeod‘s ‘Dangerously Irrelevant’ Blog Post about 26 Internet Safety Talking Points. I hope to then follow this up by looking at each point (one a day perhaps) to strip it down and look at both sides of the point. —————– For Leadership Day 2012, I thought I would gather in…

  • Apple Workshops – Deploying iPads in Bulk

    After a week of looking at the best way to cover the different variations of using Apple Configurator it seemed like destiny to come across a thread on EduGeek which looked at one of the principle methods by which schools could make use of Apple Configurator and iTunes. The thread can be found HERE and…

  • Apple Leadership Summit – The Workshops pt 2

    The workshop spent some time looking at the range of tools to support and manage iOS devices and so I’ll run through some of the areas which it covered. I’ll also try to highlight where most of us are when it comes to many schools trying to do ad-hoc management of devices. For the sake…

  • Apple Leadership Summit – The Workshops

    There were 3 streams at the event and, although I really wanted to buck the stereotype and get more involved in the content creation stream, I really had to go to the infrastructure stream as there are so many questions and queries about Mobile Device Management (MDM) that needed looking into. I blog fairly extensively…

  • Tech Support – By Schools, For Schools

    I know some of you might already recognise the phrase including in the title, as it is a central tenet of the ICT Register, but the same ethos is wide spread within the education community. It doesn’t matter whether you are talking about school staff getting together at TeachMeets, having in-depth discussions via twitter though things…

  • Think … erm … Different (part 2)

    Thanks to all for the positive response to part one of the report on the Apple Birmingham Leadership Event. I have tried to continue to be as open as I can about the day, and whilst there is still considerable criticism in some parts about Apple and their strategy on technology, I hope I am…

  • How do you plan?

    Lifecycle Management Developing a process Whether you are using ITIL, FITS or other ideology / tools to help you develop a support service, you will find that you will borrow, adapt, use, tweak, refine and make wholesale use of a plethora of pre-existing examples of procedures. It is a simple fact of life that sharing…

  • Another ‘No to ICT Suites’ thread

    This comes around on a regular basis about whether some schools (frequently primary school, but not exclusively so) need an ICT Suite. The desire or need to have one, or move away from one, will vary from school to school and there are many good discussions already out there about helping people decide what is…